Re: How to Call Forwarding to new extension if called extension is Busy?
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First thing I want to suggest is, update your FreeSwitch version as it generally happens with if the version is not compatible. Another is Make 1000 as Agent and 1001 and 1002 as its Tenant. Apply this in your code, may it will work.
You can go and visit : https://www.ecosmob.com/contactcenter/ for your call forwarding issue as they are providing Call center solution by using FreeSwitch Technology.